Unified Communications & Collaboration
The UCC technology landscape continues to evolve and adapt as organizations strive to modernize their communications systems and keep employees and customers connected in a hybrid work environment.
The adoption of UCaaS platforms has risen steadily in recent years.
Driven by growing demand for more flexible, scalable, and secure communication solutions, investments in UCaaS and other unified communications platforms have surged. Key drivers identified in our latest research include hybrid work and employee experience, streamlining collaboration, UC interoperability, and UC security.
Enterprise Strategy Group’s UCC analysts and research cover every aspect of an organization’s UCC strategy and technology framework, including:
- Contact center/Contact center as a Service (CCaaS)
- Communications platform as a Service (CPaaS)
- Meeting room devices & hardware
- Team messaging & collaboration
- Unified communications platforms/Unified communications as a Service (UCaaS)
Research Report
Unified Communication and Collaboration Integrations for Modern Business Workflows
This research report explores important unified communications market factors.
Analysts Covering Unified Communications & Collaboration
Stephanie Corby
Practice Director
Areas of Expertise
- Contact Center/CCaaS
- Customer Data Platforms (CDP)
- Customer Experience (CX) Strategy
- Customer Service
- Digital Experience Platforms (DXPs)
- Team Collaboration & Messaging
Gabe Knuth
Senior Analyst
Areas of Expertise
- Desktop & App Virtualization (VDI)
- Desktop-as-a-Service (DaaS)
- Digital Employee Experience (DEX)
- Digital Workspaces
- End-User Devices & Hardware
- End-user Monitoring & Performance
Brian McKenna
Regional Director, Analyst Services, EMEA
Areas of Expertise
- Business & Technology Strategy
- Business Applications
- Business Intelligence
- Cybersecurity
- Data Analytics & AI
- Data Management
Aaron Tan
Regional Director, Analyst Services, APAC
Areas of Expertise
- Application Modernization & DevOps
- Business Applications
- Cloud Computing
- Cybersecurity
- DevOps
- IaaS/Cloud
Recent Unified Communications & Collaboration Insights
Infographic | December 19, 2023
Checklist for Marketing Success
Research Brief | December 19, 2023
Charting the Course of AI Adoption: Ambitions and Barriers
Research Report | November 9, 2023
Q3 2023 Activity Trends: What’s Driving Growth Across the TechTarget & BrightTALK Network
Research Report | October 6, 2023