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Bring yourself up to speed with our introductory content.
globalization
Globalization is the process by which ideas, knowledge, information, goods and services spread around the world. Continue Reading
business process outsourcing (BPO)
Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task. Continue Reading
localization
Localization is the process of adapting and customizing a product to meet the needs of a specific market, as identified by its language, culture, expectations, local standards and legal requirements. Continue Reading
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Business Process Model Notation (BPMN)
Business Process Modeling Notation (BPMN), also called Business Process Model and Notation, is an open standard to diagram a business process. Continue Reading
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) is legislation in the state of California that supports an individual's right to control their own personally identifiable information (PII). Continue Reading
digital leadership
Digital leadership is the strategic use of a company's digital assets and emerging technologies to achieve business goals. A digital leader is a person who guides this digital approach within an organization.Continue Reading
holistic (holistic technology)
Holistic technology is an approach to IT management that considers the infrastructure as a whole instead of as a collection of individual systems.Continue Reading
bimodal IT (bimodal information technology)
Bimodal IT is a two-tiered IT operations model that allows for the creation of IT systems and processes that are stable and predictable as well as agile and fast.Continue Reading
business process management software (BPMS)
Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal.Continue Reading
business process automation (BPA)
Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention.Continue Reading
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e-commerce
E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.Continue Reading
IT cost structure
IT cost structure refers to the relationship between different types of expenditures within a larger IT budget.Continue Reading
Business Process Management Initiative (BPMI)
Established in August 2000, the Business Process Management Initiative (BPMI) is a nonprofit organization that promotes the standardization of common business processes, as a means of furthering e-business and B2B development. It has since merged ...Continue Reading
business innovation
Business innovation is an organization's process for introducing new ideas, workflows, methodologies, services or products.Continue Reading
How to set business goals, step by step
Setting business goals that are detailed and come with deadlines motivates employees and keeps your company on track. Learn how to do it.Continue Reading
PCAOB (Public Company Accounting Oversight Board)
The Public Company Accounting Oversight Board (PCAOB) is a congressionally established nonprofit that assesses audits of public companies in the United States to protect investors' interests.Continue Reading
Top 10 business process management certifications for 2024
These BPM certifications can help you gain the specialized knowledge you need to perform your job better. Get all the details to help you advance your career.Continue Reading
Universal Process Notation (UPN)
Universal Process Notation is a method for illustrating the steps in a business process.Continue Reading
digital process automation
Digital process automation (DPA) uses low-code development tools to automate processes that can span multiple applications.Continue Reading
RPA vs. BPM: How are they different?
Don't confuse RPA with BPM. These process-oriented initiatives are distinctly different but also highly complementary when planning, automating and improving business operations.Continue Reading
standard business reporting (SBR)
Standard business reporting (SBR) is a group of frameworks adopted by governments to promote standardization in reporting business data.Continue Reading
Systems Modeling Language (SysML)
Systems Modeling Language (SysML) helps teams design, develop, test and deploy complex physical systems.Continue Reading
business process reengineering (BPR)
Business process reengineering (BPR) is a management practice in which business processes used are radically redesigned to improve efficiency, effectiveness and performance.Continue Reading
innovation management
Innovation management involves the process of managing an organization's innovation procedure, starting at the initial stage of ideation, to its final stage of successful implementation.Continue Reading
radical innovation
Radical innovation is an invention that destroys or supplants an existing business model.Continue Reading
process mining
Process mining is a technique that interprets logs from enterprise applications -- like customer resource management (CRM) and enterprise resource planning (ERP) platforms -- to identify the steps in common business processes, detect variations and ...Continue Reading
organizational change management (OCM)
Organizational change management (OCM) is a type of change management framework for managing the effect of new business processes, changes in organizational structure, or cultural changes within an enterprise.Continue Reading
process innovation
Process innovation refers to a change in an existing operation or product that creates significant value for an organization.Continue Reading
11 must-read digital transformation books in 2024
Digital transformation is crucial for businesses wanting to keep up with technological growth. Start your digital transformation journey with this list of essential books for 2024.Continue Reading
5 core steps in the risk management process
Implementing an effective risk management process is a key part of managing business risks. Follow these five steps to ensure a successful process.Continue Reading
managerial grid model (The Blake and Mouton Managerial Grid model)
The managerial grid model was developed by Robert R. Blake and Jane S. Mouton in the 1960s to help companies and individuals analyze and improve management styles.Continue Reading
FTC (Federal Trade Commission)
The FTC, or Federal Trade Commission, is a United States federal regulatory agency designed to monitor and prevent anticompetitive, deceptive or unfair business practices.Continue Reading
workflow
Workflow is the series of activities that are necessary to complete a task.Continue Reading
12 digital transformation benefits for business
Efficiency, resiliency, productivity and ROI are among the most critical digital transformation benefits for businesses fighting to remain competitive and gain market share.Continue Reading
IT strategic plan (information technology strategic plan)
An IT strategic plan is a document that details the comprehensive technology-enabled business management processes an organization uses to guide operations.Continue Reading
ITIL V3
ITIL V3 is the third version of the Information Technology Infrastructure Library (ITIL), a globally recognized collection of best practices for managing IT and for implementing IT service management (ITSM) practices.Continue Reading
How to modernize legacy applications
For many organizations, system upgrades mean investing time, money and resources. Discover how to modernize legacy applications with these critical tips.Continue Reading
ICT (information and communications technology or technologies)
ICT, or information and communications technology (or technologies), is the infrastructure and components that enable modern computing.Continue Reading
business services
Business services refer to all services that support a company.Continue Reading
multisig (multisignature)
Multisig, also called multisignature, is the requirement for a transaction to have two or more signatures before it can be executed.Continue Reading
What is a digital transformation strategy? Everything you need to know
A strong DX strategy details an organization's current state, its plans for the future and the actions to achieve those goals. Discover the key elements that should be included.Continue Reading
The right digital transformation framework for your business
Digital transformation is tough. Find out how using a digital transformation framework can keep your company on the right track.Continue Reading
cross-functional team
A cross-functional team is a workgroup made up of employees from different functional areas within an organization who collaborate to reach a stated objective.Continue Reading
How AI impacts digital transformation
AI adoption is changing digital transformation as enterprises deploy the technology to improve customer experience, boost developer productivity and look for a competitive edge.Continue Reading
strategic leadership
Strategic leadership is a practice in which executives, using different styles of management, develop a vision for their organization that enables it to adapt to or remain competitive in a changing economic and technological climate.Continue Reading
authoritarian leadership
Authoritarian leadership, also known as autocratic leadership, is a management style where an individual possesses total decision-making power and retains as much authority as possible, often requiring followers to strictly adhere to their ...Continue Reading
chief marketing officer (CMO)
A chief marketing officer (CMO) is a C-suite executive responsible for overseeing the planning, development and execution of an organization's marketing and advertising initiatives.Continue Reading
How digital transformation is changing customer experience
Digital transformation and customer experience go hand in hand as organizations look to provide self-service options, highly personalized experiences and easier ways to query data.Continue Reading
Building a digital transformation team: 9 essential roles
Who needs to be on a digital transformation team? Metrigy's Robin Gareiss lists the key positions of an effective digital transformation team and why they're important.Continue Reading
competitive advantage
Competitive advantage is the favorable position an organization seeks to be more profitable than its rivals.Continue Reading
chief digital officer
A chief digital officer (CDO) is charged with helping an enterprise use digital information and advanced technologies, such as the cloud, AI, machine learning, automation, IoT, mobile and social media, to create business value.Continue Reading
10 online digital transformation certifications and courses
Transformation is tough. We've compiled a list of popular paid online digital transformation courses and certification programs for leaders seeking to gain a competitive edge.Continue Reading
digital economy
The digital economy refers to the economic activities that emerge from connecting individuals, businesses, devices, data and operations through digital technology.Continue Reading
12 digital transformation tips and best practices
Successful digital transformation requires agility, speed, cost optimization, technical innovation and cultural change. C-suite commitment and employee buy-in are also critical.Continue Reading
mind-brain identity theory
Mind-brain identity theory is a philosophy that purports the mind and brain are the same.Continue Reading
project post-mortem
A project post-mortem is a business process that lets the project team, project management, and other stakeholders review and evaluate the results at the end of a project or after the resolution of an incident.Continue Reading
Build a digital transformation roadmap in 6 steps
Digital transformation, done right, is the key to business survival. Build a roadmap to digital business model success by following this in-depth, six-step template.Continue Reading
digital culture
Digital culture refers to the behaviors, practices and values that develop from the use of digital technologies.Continue Reading
risk management specialist
A risk management specialist is a role appointed within organizations to identify potential risks that might negatively affect the business.Continue Reading
social network
A social network is a website or app that lets people connect with each other on a common platform.Continue Reading
blockchain
Blockchain is a record-keeping technology designed to make it impossible to hack the system or forge the data stored on it, thereby making it secure and immutable.Continue Reading
Lean startup
Lean startup is an approach to building new businesses based on the belief that entrepreneurs must investigate, experiment, test and iterate as they develop products.Continue Reading
enterprise risk management (ERM)
Enterprise risk management (ERM) is the process of planning, organizing, directing and controlling the activities of an organization to minimize the harmful effects of risk on its capital and earnings.Continue Reading
13 types of business risks for companies to manage
To avoid business problems and operate effectively, companies need to be ready to deal with these common types of risks as part of their risk management programs.Continue Reading
Whistleblower Protection Act
The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from retaliatory action for voluntarily disclosing information about dishonest or illegal activities occurring in a government ...Continue Reading
skunkworks project (Skunk Works)
A skunkworks project, also known as Skunk Works, is an innovative undertaking, involving a small group of people, that is outside the normal research and development (R&D) channels within an organization.Continue Reading
digital innovation
Digital innovation is the adoption of modern digital technologies by a business.Continue Reading
business goals
A business goal is an endpoint, accomplishment or target an organization wants to achieve in the short term or long term.Continue Reading
vertical SaaS (software as a service)
Vertical SaaS describes a type of software as a service solution created for a specific industry, such as retail, financial services, insurance, healthcare or manufacturing.Continue Reading
business process mapping
Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish.Continue Reading
digital platform
A digital platform is a web-based structural software package that speeds and eases transactions among users.Continue Reading
transfer learning
Transfer learning is a machine learning method where a model already developed for a task is reused in another task.Continue Reading
enterprise IT (enterprise-class IT)
Enterprise-class IT (also known as enterprise-grade, or enterprise IT) is hardware, software and other IT services designed to meet the demands of a large organization.Continue Reading
microtargeting
Microtargeting (also called micro-niche targeting) is a marketing strategy that uses consumer data and demographics to identify the interests and preferences of specific individuals or small groups to send targeted advertisements that align with ...Continue Reading
business process
A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should have purposeful goals, be as specific as possible and produce consistent outcomes.Continue Reading
business process improvement (BPI)
Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these...Continue Reading
Why cloud governance is shifting to business stakeholders
Balancing value creation with innovation is a constant challenge for organizations. Here's what to consider when evaluating the long-term business value of cloud governance.Continue Reading
electronically stored information (ESI)
Electronically stored information (ESI) is data that is created, altered, communicated and stored in digital form.Continue Reading
technology adoption lifecycle
The technology adoption lifecycle describes how different customers accept and adopt new technology, with early adopters enthusiastically embracing new products and services, and later adopters taking longer to make a purchase decision.Continue Reading
IT modernization
IT modernization is the process of updating an organization's information technology infrastructure, practices and systems to keep up with emerging technologies.Continue Reading
sharing economy
The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them.Continue Reading
steering committee
A steering committee comprises a group of high-ranking IT professionals who provide guidance and strategic direction to an organization or organizational segment.Continue Reading
Risk prediction models: How they work and their benefits
Accurate risk prediction models can aid risk management efforts in organizations. Here's a look at how risk models work and the business benefits they provide.Continue Reading
16 top ERM software vendors to consider in 2023
Various software tools can help automate risk management and GRC processes. Here's a look at 16 enterprise risk management vendors and their products.Continue Reading
learning management system (LMS)
A learning management system is a software application or web-based technology used to plan, implement and assess a specific learning process.Continue Reading
key risk indicator (KRI)
A key risk indicator (KRI) is a metric for measuring the likelihood that the combined probability of an event and its consequence will exceed the organization's risk appetite and have a profoundly negative impact on an organization's ability to be ...Continue Reading
servant leadership
Servant leadership is a leadership philosophy built on the belief that the most effective leaders strive to serve others, rather than accrue power or take control.Continue Reading
distributed ledger technology (DLT)
Distributed ledger technology (DLT) is a digital system for recording the transaction of assets in which the transactions and their details are recorded in multiple places at the same time.Continue Reading
smart contract
A smart contract is a self-executing computer program that automatically executes the terms of a contract without the involvement of third parties.Continue Reading
10 blockchain quiz questions: Test your understanding
IT leaders are increasingly faced with learning how to implement blockchain in their organizations. Use this blockchain quiz to test your knowledge.Continue Reading
authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.Continue Reading
IT controls
An IT control is a procedure or policy that provides a reasonable assurance that the information technology (IT) used by an organization operates as intended, that data is reliable and that the organization is in compliance with applicable laws and ...Continue Reading
three lines model
The three lines model is a risk management approach to help organizations identify and manage risks effectively by creating three distinct lines of defense.Continue Reading
IT organization (information technology organization)
An IT organization (information technology organization) is the department within a company that's charged with establishing, monitoring and maintaining information technology systems and services.Continue Reading
IT audit (information technology audit)
An IT audit is the examination and evaluation of an organization's information technology, operations and controls.Continue Reading
change request
A change request is a formal proposal for an alteration to some product or system.Continue Reading
ISACA
ISACA is an independent, nonprofit, global association that engages in the development, adoption and use of globally accepted information system (IS) knowledge and practices.Continue Reading
deputy CIO (deputy chief information officer)
Deputy CIO (chief information officer) is a role within some organizations that generally has responsibility for overseeing day-to-day information technology (IT) operations.Continue Reading
Key concepts of public vs. enterprise blockchain
Public and enterprise blockchain have major differences that affect their practicality for specific business applications. Here's what you need to know before deciding.Continue Reading
Electronic Discovery Reference Model (EDRM)
The Electronic Discovery Reference Model (EDRM) is a conceptual framework that outlines activities for the recovery and discovery of digital data.Continue Reading